Privacy Policy

Effective Date: 01 September 2023

This Privacy Policy describes how Zula ("we," "us," or "our"), a tourism application that connects tourists to tour guides and tour operators, collects, uses, discloses, and protects your personal information when you use our website or mobile application (collectively, "Zula"). Your privacy is important to us, and we are committed to safeguarding your personal information. By accessing or using Zula, you consent to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, you should refrain from using Zula.

1. Information We Collect:

Personal Information: We may collect personal information that you provide to us when you create an account, make bookings, communicate with us, or use certain features of Zula. This may include your name, email address, phone number, and payment information.

User Generated Content: We may collect content that you submit to Zula, such as reviews, ratings, comments, and photos related to tours and experiences.

Usage Information: We automatically collect information about your interactions with Zula, including your IP address, device type, browser type, pages visited, and usage patterns.

Location Information: With your consent, we may collect and process your location information to provide you with location-based services and facilitate bookings.

2. How We Use Your Informations:
We use your personal information for various purposes, including but not limited to:

Providing and improving Zula's services, features, and functionality.

Facilitating bookings and processing payments for tours and experiences.

Communicating with you, responding to your inquiries, and providing customer support.

Personalizing your experience on Zula and tailoring content to your interests.

Analyzing usage patterns, conducting research, and improving our services.

3. Information Sharing:
We may share your personal information in the following circumstances:

With tour guides and tour operators for the purpose of facilitating bookings and providing services.

With third-party service providers who assist us in operating Zula and providing services, such as payment processors and analytics providers

With affiliates and business partners for marketing and promotional purposes, subject to your preferences and choices.

4. Your Choices:

You can review and update your account information by logging into your Zula account.

You can control the types of communications you receive from us by adjusting your notification preferences.

You can disable location services or provide location information selectively by adjusting your device settings.

5. Data Security: We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Children's Privacy: Zula is not intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18 years old.

7. Changes to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this policy periodically for any updates.

8. Contact Usy: If you have any questions or concerns about our Privacy Policy or the processing of your personal information, please contact us at enquiries@zulaapp.co.za .

By using Zula, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.